Does verizon in home agent map the netwrok

Verizon, you were great when we signed up about 15 years ago but something has happened over the last couple of years.your people do not care, it is sad. When I ask to speak with a supervisor they say anything to not have to do that. As of 2022, they are available in New York, New Jersey, Pennsylvania, and six other states, primarily in densely populated urban and suburban cities in the Northeast and Southeast. I don't want to lose it on a Customer Service Rep as I know they just do what Corporate wants them to. Verizon Fios launched in 2005 as one of the first internet providers to offer true Fiber to the Home (FTTH) internet services to residential customers. Perhaps Verizon needs more tech support and less customer service that can't help anyone. Verizon gets a nice $500 monthly from my family between Fios and Wireless and it is paid every month on time. Not to mention it takes a minimum of 5 minutes each time you call to go through the menu of leaving a message. Yesterday I waited on hold for over an hour for tech support and today I waited over 2 hours for someone to pick up my call. Every call back I get is a very nice customer service representative that can't do anything.one tried to sell me product though.really? They tell me tech support will call me back but they never do or they tell me they will transfer me to tech support. I have been trying to no avail to speak with someone that can schedule an appointment. We will be having work done on the house and we are trying to figure out if the wire is live or old and can be cut. The opening near the basement is right near the interior fios box as well as the exterior Fios box. We have a wire that goes through our siding in our basement and and goes up the side of our home to the 3rd floor through another piece of siding. I have been trying for 2 days to schedule a technician to come to my home for the outside of my home.

Does verizon in home agent map the netwrok